When upgrading from an excellent tablet and phone deal, to a considerably more expensive one, I ended up getting a surprise bill immediately. The service from the operative in the store was very focussed on making sure I took the new deal rather than explaining what would happen with the change over. I ended up having to have an online text conversation with an overseas based help desk operative, who was very patient, when if the initial sales assistant had done their job properly, this need not have happened. I felt as though I'd been pushed into something.
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