Loyal Customer - Hugely Disappointed. Today i contacted Customer Services via the Online Chat as my phone iphone 6 for the 3rd time randomly shut off. This time we couldn't get it to recover. as EE are the provider of my phone i contacted them after half an hour of it not switching back on. explained the situation and asked how we could go about fixing the problem. i was asked some Troubleshooting questions went through all that still nothing. I asked the CS staff member about replacing\upgrading my device as this clearly wasn't coming back on and now phoneless. i pay for a service i now can no longer use. I was told they would want £200 to have an early upgrade, and close our the contract or send off for repair. and that because i have a very fine hairline crack on the screen i am not eligible for anything else, also was repeatedly told that the crack on the phone is the underline problem why my phone isnt working. i explained the slight crack happened over nearly 2 years ago and my issue has only happened in the last 4 weeks. I was told my issue is not a Network issue there for its not EE's problem. In my utter disbelief, i contacted Apple directly for further help. this has now been 4 hours my phone is not turning back on. Apple ran through troubleshooting stuff with me again and again nothing. in panic and fear that i've lost everything.... i drive 50mins to the nearest Apple store and wait another 3 hours to be told my phone is DEAD. nothing they can do its gone! every trick the Tech guys could try did nothing, no life in it device is finished. I asked if the crack on my phone was the reason and they said NO! its the device nothing to do with the screen. My only option is a new phone. It cant be repaired. HEARTBROKEN. I come home 8:30pm call EE immediately and am left on hold for 25mins because they can't be arsed to answer the phone because they are closing at 9pm. i have had the worst experience ever with EE today. a loyal customer for many years now has No phone, a monthly contract to pay for a service i now cant use. and no means of obtaining another phone. What a waste of money and time! £200 early upgrade what a rip off! i just want a working phone, im not interensted in the new realises. just a working iphone 6! like the one im paying for!!!!!! . DONT EVER GO WITH EE because to them if its not a network issue they dont care!