Not happy! Tried to buy a phone outright. Only 2 phones to choose from. Not everyone wants an expensive monthly spend on a phone, especially if you are not a heavy user. The staff in the shop were very nice,but on the day the systems were down so the sale could not be completed. We were asked to call back in a couple of days. When we went back the deal we were offered was no longer on the table and in fact the salesperson could not even be sure how much would be coming out each month by standing order. We walked away at this point. Later received a txt asking to rate between 0 and 10. Gave a 0 and then received another txt asking why. I asked for someone to ring me so that I could explain as I felt that the shop had been let down by head office . Heard more! Feel like they just want to collect numbers and not quality research which will really improve service .