Absolutely appalling customer service and company, I used to be with Orange all those years ago when they used to provide great customer experiences, great products. Now they are just focussed on the margins and trying scam me out of money even after I closed my mobile broadband account. No contact whatsoever when I reached the end of my contract, continued to take premium amounts of money out of my account even though the iPad had been repaid - take a leaf out of O2's refresh tariffs, you're way behind them on customer service - so cancelled my mobile broadband and cut up the SIM. Nothing from them for over 3 months until they send me a bill for over £70 for 2 months missed premiums even though I'd cancelled it. So in that time nothing to say the first one had rejected (it would as I'd cancelled it) no email, no call, no text, nothing. Just an attitude of lets rack up some more charges before we get in touch. Complained and got the usual - we have no record of you cancelling - excuse. But as a gesture of good will we will waive one month. Absolutely appalling company, will never ever buy anything from this shower again, and by the reviews on here I hope they go out of business because of it, the obviously have no interest in their customers given the 1 star average review from so many people. So now they want me to pay £36 for nothing, iPad was paid off, I used no data, but just to sever any ties with this company I will gladly hand over the money just so I can have nothing to do with them ever again, and perhaps a warning to anyone who is thinking of doing business with them. My experience was appalling and in my opinion some very underhand techniques to squeeze the last bit of money out of an unhappy customer as they knew I would be leaving anyway. ANY mobile operator has to be better than ee