They Don't Believe I am Me!!! I have been an EE broadband customer for a long time. On the 26th February I upgraded to Fibre Broadband. I received my new router and have had an email confirming my order. I called EE today, with a quick question, I spoke to their Plymouth call centre. They told me they would not speak to me as the account was not in my name? Even though: - They sent me a router with my name and address on - They emailed me several times, addressing me correctly - They have been taking DD's from my bank for over 12 months - I can access my account online and make changes Now I need to drive down to my local EE store, pay parking and take in my Photo ID. Which will probably take me 2 hours, at best! Why should I suffer for EE's mistakes? I spoke to Victoria and Aaron Mingham in the Plymouth call centre, both of them told me they would not discuss the matter further and they could not open a complaint, until they could identify me! I feel the 1.6 Star Rating the EE currently enjoys on Trustpiolet is rather generous. I am sure if people could award Zero Stars it would be a lot more representative of their appalling customer service. UPDATE. I was left with no choice, but to produce my ID at an EE Store! I visited my local store and the lovely sales girl, called EE customer services and experienced some of the service I had experienced. The first person she spoke to got disconnected after about 15 minutes. She then called again and spoke to Alan! Alan, tried his best and was very apologetic, he could not figure out what EE has done and said he would need to get IT department to investigate further. He advised me to leave it in his hands and to head back home! I left the EE store and returned home, in all I was gone over 2 hours! I called EE to speak to Aaron and he had left for the day,I did speak to his colleague Helen who checked my Name, Phone Number, Postcode, Address and no all records of me have completely vanished off the system. So earlier the account was in someone else name... Now I no longer have an account! Think I will seek fibre broadband with a different supplier!