Awful company. No morals. No customer service. Not apologetic. MOVE TO o2!!! My 17 year old son managed to sign up for a contract in my name over the phone using my card. He'd done all of this without my permission. I didn't notice he'd done this until I was checking a bank statement. Obviously this is something he did wrong and we were obviously very angry with him. However...when I contacted EE to tell them they had wrongfully allowed a 17 year old to sign up to a contract in my name and I had given zero permission they refused to apologise for not doing any security checks. Refused to cancel the contract so I was stuck in a 24 month contract at £60 a month that I didn't sign up for! They said the only thing they could do was transfer the contract to his debit card and into his name. Which wasn't going to work seeing as he was an unemployed 17 year old not in education! So basically if your card gets stolen and someone signs up to a contract in your name you're stuck with the bill!