Just found out that EE, like most phone companies nowadays prefer to take money from their customers without providing customer service. For example, my contract finished last year in November but being a trusting person I assumed (wrongly) that they would cease to take monies for the phone because it had been paid for. Muggins me has been paying over £42 per month for a few Gigabytes of data and a few calls and texts, it is both disgusting and dishonest and I am furious. They have actually stolen £100 from me and I can't really afford it. Yes, I know I should have checked my bank account (no paper statements) but I trusted them because 02 reduced my payments at the end of my previous contract before EE. I Will never use EE again!!!! Their recent reply is NOT GOOD ENOUGH! My concern is not about the contract, but rather the fact that EE continue to take debits from my bank account for a phone i have already paid for. Being told you are eligible for an upgrade and continuing to take money for a device that has been paid for is totally unacceptable. EE are taking money under false pretenses and they are nothing but a bunch of cheaters!