I have an business account with them,last night at around 11pm, I woke up that my account is blocked,they had no customer service at that time,so I had to deal with it,no internet connection,not able to make a call,all my calls were directed to customer service(which was not available at that time)I was in a area which I never have been before,so I had to come home,that means not able to do any part of my business,because I need internet conection.I called this morning and I've heard the most stupid explanation I could ever imagine, YOUR ACCOUNT IS BLOCKED DUE TO HIGH BILL My bill was issued at that time and it was £220,my regular bill is over £120,and because I used my insurance this month one time,it was a claim from them of £100which took my bill OVER MY CREDIT LIMIT with £32 and something,I have two lines with them and they only allow £35 per line as extra charge on my account.How should I use my business if I need to take extra care not to have extra charges,when my business includes overseas phone calls? This is the worst service I have ever seen. I always paid my bills,never had any kind of problems,and now THIS. I WILL NEVER EVER AGAIN IN MY LIFE RECOMMEND THIS COMPANY TO ANYONE. My bank account is that way set ,not to able to make payments from main account,I need to transfer money from main account to an card attached ,but with no internet connection I am not capable of doing so.If I wouldn't have been home to have an wireless conection,to make an extra payment to them,today i would have been blocked abroad for 8 days till my bill would have been paid by direct debit...So you can die ,and they don't care... WORST SERVICE,NO ONE TOLD ME THIS UNTILL NOW,I AM LUCKY CAUSE I JUST CAME FROM ABROAD TWO WEEKS AGO.I COULD HAVE BEEN LOST THERE FOR A FEW WEEKS. I AM WAITING FOR MY CONTRACT TO GET TO AN END,AND NEVER EVER HAVE A CONTRACT WITH THEM AGAIN.AND NEVER EVER RECOMMEND IT TO ANYONE ELSE