Appalling "customer service". I have been unable to access my bills online for the past month and now my account is overdue, as I will not pay a bill before checking it. Their solution was to charge me £2.50 for a paper copy of my bill. When I suggested this was bad customer service as the fault lies with EE as I cannot access my online account, their response was "this isn't something that EE will do for you as we haven't failed to do anything we agree to provide you a phone signal.." How truly helpful EE!! Apparently accessing my account online is a service they provide free of charge as a benefit!...really!!! Not the first time I have had this issue, and not the first time in the past 3 months that I have had serious issues with EE. The previous time was when they cancelled my insurance without my knowledge. Apparently when you upgrade with EE your handset insurance doesn't automatically continue on, and they don't see fit to tell you this at the time of upgrade. Thankfully a very kind member of the public found my phone and returned it to me so I didn't have to worry in the end. But be warned!! Avoid at all costs!...and it will cost you if you don't avoid!