Just a quick note to say that If I had been able I would give this company zero stars. On Sunday 7th October I purchased a contract for a new iPhone 7 with the EE store in Lakeside, Thurrock, and received the phone right away as they had it in stock. I also gave the company a PAC code in order to transfer my old O2 number across to EE. To go with the mobile phone, I also ordered an Apple Watch Series 4 Nike + - which the store clerk said would be delivered the next day. They arranged to have DPD deliver the phone to the EE shop at 110 Oxford Street, London W1D 2JD and told me I would receive a text when the watch had been delivered to the shop. On Monday I received a text on my new phone to state that ‘as requested’ the delivery date had been ‘changed’ to 8th October - the same day! However, I received no text to tell me the watch had been delivered to the store nominated by EE. I figured that there might have been some unexpected delay and waited for delivery on Tuesday 9th October - but still no joy. This morning I rang EE to find out what was going on (NO contact from them) and learned that the driver had been unable to deliver the watch as the store in question (at 110 Oxford Street) was closed when the driver got there and I should contact DPD directly to rearrange delivery. I duly contacted DPD and was told that as the item was a watch and the contract for delivery was with EE, only EE could rearrange delivery. So, I called EE again and, despite my telling the EE agents that DPD would not speak with me about rearranging a delivery address for the watch, I was repeatedly told that I must be the one to rearrange the delivery address and date. I complained and was put through to (allegedly) a manager in the Deliveries Department by the name of Lee. He told me that they were not able to contact DPD for me and even if they did they had no direct line and would have to use the public contact number that ay member of the public would have to use. Once again I called DPD - and had ether run around from them, and, again, from EE when I was once more passed onto them. One more call to DPD resulted in a man named Abed telling name that EE had a direct business to business number that they could use to rearrange the delivery address but that they, in his experience, would not do so and that, again in his experience, they would lie to me and tell me that no such number existed. So, I had no choice but to ring EE again - and got exactly the same story Abed had suggested I would. Now resigned to letting the matter play out as bets as possible, I asked what would happen next. Despite the error in not knowing that one of their own stores was closed and therefore would be unavailable to be delivered to, EE told new that I would have to wait for DPD to return the Apple Watch to them and that I would then receive text to that effect. I was also told that the order would then be cancelled and I would have to re-order the watch in order to start a new delivery process. Madness! You can imaging how unhappy I was - and remain. I doubt that anyone can do anything in this instance, but just wanted as many people as possible to know be aware of my experience, as a warning to other potential customers of EE, about their terrible service, inane parroting of the same old patter time and again and seemingly utter unwillingness to go that extra inch, let alone a mile, to help their (in my case new) customers. I simply do not believe their story that they, a company that pays DPD to deliver tens of thousands o products each day, have no other contact resource for DPD than a public customer service number. I will now return to the Lakeside store, with a view to cancelling the phone and watch orders and having my number transferred back to O2 - a company that does not offer the Apple Watch but has, in my many years with them, always offered excellent customer service.