I had received poor customer service on many occasions from EE, after 12 years with T-Mobile - initially when they gave me a new contract (new number) when I should have been upgraded *leaving me paying for two contracts for months while it was sorted, eventually* followed by cutting off an iPad contract due to “suspicious activity” *lies* and failing to tell me, leaving me paying for a device I couldn’t use for months (at the same time that signal was useless so I just assumed it was a signal issue). But the final nail in the coffin for me was when I enquired about an extra charge on one of my contracts, I spent hours on the phone trying to find out what it was, but when I asked them to put a bar to charges outside of my included data and minutes, no one was able to action this, it was such a frustrating process that never got resolved - in the end I stopped all payments and took out 3 new O2 contacts, with which I have been very happy! But I’m still stuck with defaults on my credit report, I find it very unfair that if a service provider gives poor customer service, a consumer can’t vote with their feet and leave, without what can only be described as financial terrorism! EE even lied to the ombudsman service, telling them they have no records of my complaints. Based on this I can not recommend EE - unless you enjoy paying for a service you won’t receive and talking to people that won’t help you, and having a perfect credit rating reduced to “very poor” ...in which case, they are the best!