I was an Orange customer and was moved over to/by EE, so have been with them for over 25 years. I had broadband a mobile phone and 2 Ipad contracts with them, costing over £135 p/month. I have phoned them 4 times to cancel my broadband and they still hadn't done it when I called them again today. First they told me I hadn't phoned and then that they had to stop a transfer for the new tenant moving into our rented apartment in order to cancel it. I realised they hadn't cancelled when they took another full month's direct debit although we would only be there another 2 weeks. The attitude of the call centre staff is quite poor as well, they have no empathy for frustrated customers and the supervisors don't call back when you have a complaint. If it wasn't going to cost me £1000 to get out of my contracts early I would have definitely closed everything.