I wish I could put 0 stars. I was persuaded to take a Huawei mate 20 pro out as an upgrade as I would get a free Nintendo switch. This early upgrade cost me an extra 100 quid. I had no intention of having an Huawei as I've always been an Apple fan but they won me around with the free switch. Was told the switch would be delivered by 16th December. Spoke to EE customer services 4 times in this time frame as there was no messages or mention of the switch being delivered. 17tg December and nothing so again I contacted them and escalated it as far as I could. I ended up speaking with Liam on the executive care team who manually ordered the switch for delivery next day. I received a text saying it would be delivered on the 18th and I would get a text with a 1 hour time slot by 11am. Its 1300 on the 18th and no text. Contacted customer services Again to be told it was with DPD so I contacted DPD who told me they have definitely not received a parcel for me. Contacted EE again and they basically haven't got a clue and have told me all I can do is wait. An absolute joke! I wish I had not got my 5 year old sons hopes up for a Nintendo switch in time for Christmas and gone with an iPhone XS! Avoid EE like the plague, they drag you in with these so called deals and then make it an absolute nightmare for you.