I recently went into our EE shop in Leek Staffs to upgrade my phone. I have always received excellent service from the staff here and this visit was no exception. As one of the older generation having a new phone to contend with can be quite daunting, but the customer assistant Sam made it a trouble free experience by patiently demonstrating the phone’s features to me, transferring the information from my old phone and making me feel totally at ease. She is very knowledgable and shows an aptitude for dealing with customers which leaves them completely satisfied when they go out of the shop,. She and the other staff at this shop are an asset to the company.