I wish I could give them zero stars because that is what they deserve and I had worst customer service of my entire life today when I rang EE. For months they have agreed to let me know when my teenager is nearing her call and text allowance and to then block her calls...they never do so she runs up a silly money bill in the few days after that at peak prices. I wanted to complain about it today but the robotic woman kept repeating that because I could not answer one security question I had to go into a store with My ID. I told her I am disabled with a broken neck so was unable to do so...she said there was no alternative...I asked her to ask me other details i.e. Bank sort code etc. She refused. So...I asked to speak to a manager...she refused. I asked if they had a policy for disabled customers she replied that she would have details on her computer if I was disabled. I then said just cancel the account...again she repeated I had to go into a store. Her total disregard for my circumstances and complete lack of empathy made me feel very discriminated against as a disabled person, upset, degraded and rather ill... so I ended the call.