I Feel I must share this because I can’t with any good conscience see other people suffer the same treatment by @EE has I have done so over the last 5 months Has many of you are aware, I Have had long ongoing issues with @EE In March 2018, I was originally sold a max plan annual upgrade and was billed accordingly for it £68 Per Month. In December 2018, I Noticed that my @EE wasn’t showing has an annual upgrade, I Challenged this I was then told it wasn't an annual upgrade In December 2018. Then told it was an annual upgrade in January 2019 to then be told again in Early February 2019 it wasn't An Annual Upgrade, Eventually, I thought my we had got this sorted out in Late February 2019 We were told Annual upgrade had been added to our Account, I then find out that the so-called annual upgrade without penalty as a £250 penalty, so that then begs the question why have I been paying an enhanced tariff for an annual upgrade anytime without penalty that I clearly don't have. It also appears that my price plan would after remain at £68 (So no ability to alter price plan) We were then advised at the beginning of April 19 that for me to get a further resolution to the thing I was actually sold, we would lose our amendment of the Annual upgrade that had been put back on our account due to the original error by the CSA Staff. So basically to get a solution go back to where I started in December 2018, I have been advised not only would this violate the misrepresentation act 1967, but it’s also asking close to the wind on the sales of goods act 1979 and the consumer act 2015. We have been customers of One2One, T-Mobile, @EE For many years and I have never been treated like this before. It seems to have got very bad since @BT_UK Bought @EE Then on 29th April 2019, The Annual Upgrade half offer was removed from our account, leaving me paying £68 a month for an annual upgrade that I do not have!! So whichever way you look at it, I am a minimum of £490 and a maximum of £866 out of Pocket as a result of @EE Actions. So the Options Laid before me are, 1) Continue to pay an enhanced payment for an Annual Upgrade I Haven't Got. 2) Pay £250 for an Annual Upgrade, I'm supposed to have without penalty. (I would call 250 a big Penalty) 3) Pay £626 to cancel the contract I was originally miss-sold. 4) Do Noting whilst Mar 20 at a cost of over £600 to myself. 5) I Petition, A County court Judge to strike the Contract. So we are at a point where I have no other option but to petition a Judge on this matter. So, I have got 276 days until my @EE Contract Ends. And I'm going to spend every day telling my thousands of followers on Social media why they should “NOT” use this company. I will also be filing a complaint about @EE with @Ofcom because in all my years I have never been treated this bad by anyone and that is saying something. @bt_uk you are the Parent Company of @EE doesn’t seem to want to address issues either It really is an Occam's razor Situation. It's quite clear that @EE miss-sold the package and they know this. They just seem to be willing to do anything other than correct their mistakes. I Just want to take this time to advise you all, under no circumstances whatsoever do “NOT” Use @EE The CSA acted Immorally and proceeded with extreme prejudice to achieve their stated aim of a sale at any cost, even if that meant lying directly to me. They will mislead you, miss-sell you a package, trap you inside something they didn’t actually sell you And this as all happened under @MarcAllera watch!! It’s no wonder they are losing Customers