Monopoly at it's best I would not give EE not even a one star. I have been with EE for over 10 years and during this time I did not have the opportunity to read these awful reviews about this company. I made the mistake of renewing my contract with this horrible company over their store in Colchester. I been told that I would not be able to cancel my contract within 4 hours of purchase as I bought the phone over the shop. Now after less than 30 days of purchase, the phone screen flickers. I have contacted EE and they mentioned that I would have to take my phone to the point of sale. I have mentioned to them that I do not have time as I am fairly busy (commuter 14 hours day) and is there a way that I could send the phone over the mail and to get a replacement. I feel like I am stuck with the company that is no longer cares about its customer. On top it off, I have been getting nuisance calls for the current number. I have asked EE if it is possible have the current number as pay as you go as I need these for verification for other services like (google) and then change the current number. EE suggested that they will not be able to do this and one of the representative mentioned that I would be able to do this by terminating my current contract and taking up a new one. The representative did not mention early termination of contract fee and I couldn't afford paying two line rentals for a month that day. I said I will comeback to it. I called them up a month later and asked if I could do this and the new representative informed me that I would have to pay 700£ early termination fee. I wasn't informed of this our earlier calls. I do feel like EE's customer service is not very well informed and they make the situation worse. After this experience with EE, it is certain that EE does not care about it's customers and believes that by having a faster service would solve the problem. If your solution to retaining customers is having a 5g network, then I am truly sorry, no customer wants to be abused by EE for a faster network. Piece of advice for the executive team, your customers are your boss and having a good product does not mean they would have to put up with being treated badly. On top it all EE is not considered about it's Customer service team as I can imagine there will be many unsatisfied customers such as myself. EE is one of the largest network provider in the UK and it's certain that EE is arrogant and treating customers badly. For instance I upgraded from 21£ 10GB sim only per month contract to 39£ 4GB data. I been told by the customer service that I am paying 480£ towards the phone and the rest towards the service. So (39 * 24) = 936 936 - 480 = 456 456 ÷ 24 = 19£ per month So for sim only contract for extra 2£ one gets 6GB of data. When I bought the phone over the store, the sales assistant mentioned that the phone costs about 700£. I did not intend to buy the google pixel 3. From my understanding that I would be paying the down cost of 700£ for the phone. 39 * 24 = 936 936 - 739 (checked online retail price) = 197£ 197÷ 24 = 8.2£ As you can imagine my frustration with the deal and I am not allowed to cancel it. I mean even marriages can be nullified but one cannot cancel a contract within 4 hours… we do live in a strange world. I would not pay the executive team at the top even the basic minimum pay. Why you may ask, they are not listening to their customers and adapting to changing world. So EE does not deserve my money after these 2 years.