I ordered online new contract phone. First i got email second day that my bank declined payment. Payment went trought. i payed by phone second time. Monday got letter that i need ti show my id in shop and then i will get item. I showed my ID. And it was not accept by EE. Im traveling with my ID in Europ without any problems, opened bank account, did NIN, passed all checks with this ID, but no.... EE cant prove that is my id document.... Then was tired to play with them and canceled order. 10 days and no refund for 60 pounds for nothing. They are thefts and scammers. If you want to loose moneys then is ok. Next day i got same phone and better contract on vodafe in 10 minutes in shop. and my ID was accepted without any problems. EE, bring my moneys back...