The EE store in Stratford is absolutely disgraceful. Twice I have gone in there to purchase a new phone and they have miss sold me each time. Telling me insurance will be £5 a month then on my bill it appears as £14.99. Selling me an Apple Watch £8 a month when in fact it’s a 2 year contract of £20 that I cannot cancel. Awful store. Unless you want to be conned don’t use this store. EE on the phone themselves are very helpful, but the Stratford Store is awful.
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Alice, Customer Support
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