Absolutely disgusted with this company. Just discovered my wife has been charge for the last 4 years for a contract she cancelled in March 2015. She had also queried this in in March 16 got a credit and the direct debit stopped between from Feb 16 to June 16. However, they started collecting again from July 16 and have carried on ever since. The first we knew about it was a letter about the direct debit today. Whilst acknowledging an there was an issue EE would not refund anything more than 12 months without it being referred to the ombudsman. If you are with this company change as soon as possible, but make sure you cancel the direct debit immediately