Customer services for my sim only mobile contract, using data while abroad. I made an error working my way through an online menu, and managed to switch off data roaming. I ended up making several calls to customer services (we crossed national borders on our travels) and on every occasion, they were helpful, polite, genuinely interested in solving the problem, and made me feel valued as a customer and as an individual. I genuinely wish all customer services were as good as this.
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