Unauthorised deduction of funds from my account and terrible customer support I have been with EE for many years and had a £5.00 pack with them when my data allowance ran out. So every day I was sent a text message saying to use data I would need to buy an add on. As I was going to let the pack run out and wanted to choose a different pack. I sent a text message saying stop pack so I would not automatically put on the previous pack. Despite ignoring the text reminders about buying an add on and my text message saying stop pack. I had an unauthorised payment taken out of my account for £7.50 to buy a data pack ! I then phoned to complain about this, as trying to complain via the other methods is a waste of time. The advisor then said to me as a one off they would refund me, as if they were doing me a favour ! No hint of an apology for the unauthorised deduction of my money for this transaction. I am also annoyed that I had to pay for the call to complain when it was EE fault. So now to buy a new pack I have to top up by at least £5.00 to buy a pack. As initially I had a balance of 10.00 ready to buy a new pack of my choosing leaving me now with a balance of £9.60. I think it’s a disgrace that EE can just take unauthorised money out of your allowance ! Also the way I was treated by customer service saying if they were doing me a favour when it was EE fault. Plus the fact I had to pay for a call to complain when as I said it was EE fault.