I will start by saying: I never thought it is possible for this to happen in 2019 unless you are somewhere in North Korea or something. I went into the EE Store on Friday 13th September to get a Sim Card deal that I saw on their website, £20 for 20 GB of Data. It was really Friday 13th. As I got in, I was welcomed by sales advisor Nahima in the Bull Ring store in Birmingham. I specifically mentioned the deal that I saw on their website at which point she very confidently confirmed that they have that offer in store and that I can get corporate discount on it as my partner has the corporate discount perk. The discount of 20% on a £20 simcard is £16, moving on. As Nahima was looking to start the contract, she suggested the following: “Btw, I can do a better deal” she said. If you take the one sim card with 20GB for £20 I can offer you on your second number that you bring in a multiline discount of 10% and double data offering on a 25GB for £20 Sim plan. I had some thinking for 1 minute and although I do not use more than 25GB I accepted as it made sense still. She then filled the name, card details and pac codes on the contract, nothing else, asked me to sign, explained me that although it says £22 pounds there on the contract, on my account will reflect what we discussed. I then signed and asked: “So when will the number ports happen?”. She said on the 17th September, which was just 1 working day later. I was happy with that. THE NIGHTMARE STARTED WITH THE WORST MOB ORGANISATION IN THE UK 2019 I noticed on Friday night on my account that nothing has been applied from what Nahima said, I then called customer services, they said nothing has been applied and I will need to take it in the store, I spoke with 2 agents. I was like: “Ok I can take this will billing after”. Monday came, I called to verify my number ports. My number was due to port on Tuesday 17th, however my wife’s number was on the 14 Oct. I asked why, I was told to just make a call from that provisional number and that the date will be moved as it is an ofcom regulation now that people don’t know about it. I did, he actually confirmed that the date has now moved on the 18th. I called on the 17th, they said it’s still 14 October. I then got super frustrated of the fact that I had to spend 4 hours on the phone between Friday and Monday speaking with at least 5 agents, trying to cancel it, cancel number port, tried to get the discounts applied, tried everything possible and instead I was only lied and misinformed as they are all incompetents and have no clue what they are doing. I then tried to cancel it again on Tuesday or cancel the number port on my wife’s number to at least save her simcard from this demonic company and again I got hit with: “you need to speak with the store, the store needs to get this sorted for you” or “The number port is locked, we can’t do it” I then of course went to the store on Tuesday: The Assistant manager there Haroon immediately blamed customer services for giving me misinformation and says that I should’ve come to the store. Initially I showed him on the contract where it said £22 for the Sim Card of 20GB and he said they don’t even have that plan and it should’ve been £20. I then said that regardless of what he can do, after all that happened, I just want to cancel the cards. He made me wait for 20 minutes while he supposedly read the notes from customer service although I clearly explained him that I don’t care what anyone said, I was mis-sold, and I need to cancel my simcard. He then explained me and my wife that just arrived there that I wasn’t mis-sold, all of the sudden that £22 plan was not meant to be £20 and although it says £22, on my account and on the bill will be £20 + the corporate discount, I kept showing him that in my account the price was still £20 and that the corporate discount nor the double data from 25GB to 50GB was not applied. He then continuously defended his incompetent colleague that was as incompetent as him and the commission won from this mis-sale. I was basically humiliated, called a liar, I was trying to explain, and I was asked to calm down as they will call security. This all happened in the eyes of a supposedly “store manager” that sat there and only looked. That is probably because her training and customer service reflected in the exact way as for her employees. In the end he said he can’t cancel my sim card even if by LAW you have a 14 days cloaking period. The outcome: I sat in the night with someone on the phone for another 1 hour and 20 minutes and said he can cancel my contract and that I will need to wait 24 hours in order for the port on my number to be completed and he can request a PAC code. He then made me pay £40 which was the first bill apparently and said that it will be the last bill. He then said, no actually he promised that he will call me at 9 am the next day to give me the pac code and cancel the other sim card…..Guess what? Yep, never happened. Outrageous. I AM OUT OF ENERGY: The end Conclusion: DO NOT GET EVEN 1M close TO THE STORE IN BULLRING and STAY AWAY FROM THIS CLASSIC MOB ORGANISATION or pray things will go smooth. In the history of ordering services, I never seen anything like it. If they do release me of my contract, it was still a £40 adventure of calling and speaking with at least 7-8 reps that only misinformed me.