I have been an EE customer for over 15 years, from before when they re-named themselves as EE. This is the first time that they have so UTTERLY mismanaged my upgrade and contract renewal that I should have just left the company all together. Not only did they try to deliver my new phone to the wrong address, they then had to cancel and "re-build" the new contract to be able to send the phone to the right address a day later. And on top of that, it will be without the set-up ("Enjoy" - oh the irony of that name) support. I lost A LOT of time sorting even this out. Finally when asked what they will do to compensate for all the mismanagement they simply replied "We apologize we can't do anything". A company that is quickly going "out of date".