Have been with EE for 3.5 years, paying £20/month for 2 sims. On Jul 2019 decided to try to get some offer for loyalty customers, the one on the phone agreed to increase data allowance from 5G to 20G for the same price (£20/month). Right after the offer, one of the sim was removed from the EE network, had to call EE service and they said that was an mistake from EE. Got the two numbers working again. Next few months' bills increased to £32. Called EE several times, got so many promises to call back but finally I had to call them and what I could have is an offer from EE to cut £5 from £32 bill, end up paying £27 after PROMOTION for loyalty customers? Will end all contracts (6 from my family) with EE when they end! Had thought to switch my Broadband from Virgin to EE, but will never do it.