After thinking EE was one of the best companies they don’t want to know anything when the phone is broke. Customer service and the way I was spoken to was terrible, due to already speaking with apple for diagnosed the fault with the software/hard drive of the phone which wasn't fixable, EE didn’t listen thought they knew best, so my phone that went from half working being able to use WiFi to go on social media I was then told to erase settings to then not have a phone that was useable at all the phone wouldn’t go past the language section on iPhone 11 Pro! EE told me the only replacement phone I could get was a really old one which I’d have pay deposit and to send my phone off the wait would be two weeks then extra with not being in stock. Really not happy at all, once my contract is up I’ll be leaving considering I was told it was a really good deal after checking with carphone warehouse they could do better that’s even with student discount. Due to not having a working phone for 2 days I was really annoyed, luckily after visiting an apple store I had an appointment within 55 minutes and within 10 minutes I was given a brand new iPhone 11 Pro, because as they explained it was completely broken and a fault by iPhone, just EE didn’t want the responsibility. Now considering cancelling insurance through EE and taking it out through apple at least they solve the issue and speak to you well.