Since I joined EE I had problems phoning abroad. I am paying an additional £12.00 per month to enable me to phone family and friends abroad. I either get a voice saying that 'this call can't be connected' or as now, and this is the second time, I can't phone certain countries at all. The number I am phoning is constantly engaged. I also don't get the correct information about when an engineer from Openreach is coming to fix a problem, nor is EE contacting me to book an appointment, when needed. They are also starting to be very reluctant to pay any compensation and it is the customer who has to pay and the suffer!