I am angry at EE, I had a contract with them for sim card and mi-fi. I have moved abroad so I was not about to use the mi-fi device, when I have called EE to cancel that contract they said I have to pay about 430 pounds cancelation fee which is way overpaid as they have included the months I have left on the contract (16x20 =320 so it works out that the cancelation fee itself is 110 pounds). This wouldn't be such an issue as I have terminated contract sooner and as I am abroad they just took the advantage of me NEEDING to cancel it - fair enough, you know how to play your game! But this is not what is upsetting me the most. Before all this happened I have also ordered a 500gb router device to have at home asking if it can be sort of swapped for the mi-fi device so I wouldn't have to pay the cancellation fee - i have been told it is not possible, ok maybe you dont allow it, but try to think about adding it into your policies as anywhere else, they allow it - IT IS CALLED A CUSTOMER SERVICE - SEARCH IT IN THE DICTIONARY!!!- So I have spoken to my brother that he'd take charge of that router, so I have called the EE that I would like to transfer the router to my brother as I was moving abroad. The next day EE called me that they can give me a discount and send me a new - better router. I have agreed as it was a discounted monthly price. So when my brother and I called the EE to make the transfer of the new router to my brother's name they did do that with us saying that we need to send the old router back, we did that BUT to my surprise I have found out that both me and my brother ARE PAYING FOR IT even though it is just one product!!!! When I called to find out what have happened I have been told that allegedly we have sent the wrong router back (we made sure it is the old one) I know that they have trasnferred the wrong router to my brother hence they think it is the wrong router that we sent back! But still we both pay 119 pounds a month even though we only have one device! When I ask them how is this possible they say that it hasn't been proccessed yet and so the system still thinks we have 2 routers!!! WHAT THE HELL? DO NOT USE EE - they don't care about any customer service, they just want to take all your money. Btw: when i ask to speak to a manager they only tell that the manager will tell you the same and never let you speak with him/her! Absolutely terrible - It was the greatest mistake I have ever done - to simply say - I have paid over 600 pounds so far for products I don't have or use for last two months!!