I called them to cancel my contract, but didn't have the SIM card related to the account. Gave them my address, email and other details only to be told that they had no record of the account. So I cancelled the payments - what else could I have done?! Surprise surprise(!) they've managed to find my details now because they want money. Somehow they couldn't find them when I needed to cancel the account though! Really convenient. Very underhand trick EE. Avoid them unless you want them taking payments against your will.
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