20mnths + router on and off caused us loss and distress workwise and living generally with a need for internet reliability which could not control as on and off all day long 6-16+ times every day, and after considerable efforts on our part took 19mths before they would listen, and refused to reply to our emails to the executive team, and now going to the ombudsman. They are rude and tell untruths and EE is deceitful and manipulative, EE will do everything they can to cause confusion, even when they are to blame, by continuously causing errors one after another. Bills sent to wrong email as reminders as to what is due, although always paid on time, and repeatedly asked EE to use the correct email as given to them; and ignored for the 20mths! Be aware when they should be respectful towards customers for after all customers pay for a service. EE do not show any respect at all or any care for what customers pay for, and will send you on a spiralling journey of upsets and blaming Openreach and BT every time.