A few hiccups along the way but the product is good and the professionalism of the staff is unsurpassed. I would of preferred a bit of help from the person that was my primary contact with the company, in relation to the form filling that was required by me at the end. I did spend a fraught seven hours trying to get an answer from British Gas about an Account Number I didn't have (or need) but which they asked for. A little bit of thought into what information the customers need in the form filling side of things and what at the end seemed like a fraught process would of been a smooth path. I do not criticize the staff that sold me the system, installed the system or tried to help via the help desk - but a bit of thought need to go into the post installation experience for the customer as I was pulling my hair out at one stage.