I we generally very pleased with the service. Quick and efficient. We was surprised to have the panels in and working so quickly. A couple of points that would have helped the overall feel good factor. Firstly - one of the reasons for choosing EEC was because we felt that a good job was going to be done on the fixing to our slate roof. I had been told fixing to slate roofs cost more because of the time involved in cutting the slate and adding the lead flashing. We was fine with this and felt that it would be down well and it was something that was important to us. When the guys came to do the fitting they used solar limpets. This did not match to our expectations. The fitter explained that they were a new and better method. He explained how it worked and suggested that I look at the website which I did. The reason for saying this is because it is all about customer expectation. Getting what you thought you were paying for. It would have greatly helped if we had been told about the change rather than us feeling a little concerned on the day that we were getting what we paid for. Secondly I think it would have helped if we could have had a definitive agreement on where the invertor would go before the installation. The place that we were expecting to put it was not big enough. The back up plan was not big enough either. I felt put on the stop to make a decision which could have been thought about before the installation. I would therefore recommend that the survey ensures that the invertor will fit in the proposed site rather than leave it to a rushed decision on the day. I hope that you find these comments helpful. Kind regards Philippa Wilkins