I purchased the theme for my website several years ago. One theme for one website. My website stopped loading because the theme needed an update. For this, the company charged me 105 euros for a one year membership. FOR AN UPDATE! Beware the pricing is deceptive as they will require you to purchase new memberships annually to keep your site running. You will not be able to keep your site running if you use their themes without paying an exploitive annual membership. They design it so that your site will break without their updates. So redesign without this their theme, or pay up.
On top of that the customer service is abysmal. They clearly prioritize sales agents. If you would like to chat with a sales rep, you’ll have no problem. Tech support is a whole other issue. At best they will send you some how to video links. They only function in chat and take 3-5 minutes to respond to any reply on chat. And the responses are targeted towards web designers. So if you are just trying to maintain your own site good luck. Once you’ve spent an hour on with the 1st tier of tech support they will escalate you to a second tier. You should expect an initial response back on 4-6 hours.
I have divi as a parent theme, and the theme itself is great and easy to use. But if I had it to do over again, I would have never allowed my site designer to use this theme. It is expensive to maintain, uses exploitive practices, and has poor customer service.
3 years ago
Elegant Themes has a
4.8
average rating
from
224
reviews
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