I have read the reviews about support and many have said great things. Apparently, you guys must have favor with the company to get a quick solution and fast turnaround. Unfortunately, my overall experience and timely support have not been good. I am tired of waiting days on end to get situations resolved. There are a few time that support responded in a timely fashion and I commend them for it. I see that a lot of time is spent on developing the product but what are you doing to provide the same effort in the support system. My recent transaction did not go well and the issue is not resolved. I pleaded and begged for someone to get on the line to help me and I am still waiting. Can I speak to the owner!