I have often received slightly damaged or poorly packed items, but the RMA process is only mildly annoying. I had ordered more coils that I came to find out were DOA from a previous order. I had already decided to return them before they arrived. It took 17 days, during which time support pasted generic messages and continued to place blame on USPS. It wasn't until I threatened contacting my credit card company that anything was done to locate my package. During the last week of waiting for my delivery, I placed an order with another shop. Not only did I get a much better price, they arrived before this order. I returned the items using the exact shipping method they arrived to test how much USPS was really at fault. Ironically, they were shipped out on 12/23 and arrived on 12/29. In case you don't know, Christmas was 12/25 and 12/27 was a Sunday. This was my last order here.