“Not transparent with customers on shipping. They have this whole area on their website dedicated to one big lie as to why your shipping information will never be accurate and up to date. I suspect they are drop shipping. Garbage merchant.”
“Ordered and nothing received for over 2 weeks. It was not until i I reached out to customer service only to find out my package had been attempted to be delivered but needed a signature. I had to ask to receive my tracking information which again I received AFTER delivery had already been attempted. I ask for a refund and I still have to pay signature fees even though I didn’t receive my tracking information after the attempted delivery? If I would have had my tracking information, I would have made myself available to receive the delivery. Customer service is a joke.”
“paid .and only after i paid they said sorry we cant ship to you a refund will follow in 3 days . then 4 days later i have to now take my time to ask them where is my refund. they really suck”
“Using a trash shipping company called GLS I'm supposed to receive a 100+ dollar order and the shipping company is claiming it's being delivered for the past two days”
“This is the 2nd time shopping with them. Both with delivery problems. This time I pd extra for guaranteed delivery and got an email it was delivered and the I signed for it. I was at work and my dog, although very smart, can not write. No response no number to call. Avoid! Do not buy from them.”
“I received a defective vape that did not work at all. I contacted Element Vape immediately and they insisted that I send a video. Of what? Did they want a video of me holding a vape? I cannot video and the request no sense anyway. Next they said I could not return the item--fine, just send a replacement. Despite the fact that I have been a very good customer, they refused. This is abysmal customer service.”
“I've ordered several times with absolutely no problem. All orders were received within 5days with 2 of them during hurricanes Helene and Milton and with free shipping. Hopefully I will continue to receive this kind of service every time.”
“Only giving two stars because of the products they carry is good. Their customer service and shipping is horrible. They use Some cheap shipping service to get to your city and then comes from your post office. It bounces around a few times between carriers. Any tracking provided does not help you. I am on day 23 without my products and this is the second time this is happened. And of course she can’t talk to anyone because they only communicate through email. Hence the horrible customer service, especially since you won’t hear back for a few days from them through email. I’ve been told to wait over and over. The reason why I’m writing this review now is because a friend of mine ordered a week after me and she got it tonight. This company really needs to work on their shipping providers. if you don’t mind waiting a month or so go for it. If you want your product and a reasonable time go with someone else.”
“Aww man ….. element vape is awesome !
Best prices and shipping is awesome also! Got all the good products.,,
I’m usually hard to please …
Thank you element vape”
“Amazon fast service and shipping
Lost my starship Monday afternoon. Ordered a new one Tuesday. Got home from work today(Thursday) to brand-new black starship in the mail
Thank you”
“DO NOT TRUST THIS COMPANY! PLEASE READ THIS BEFORE ANY PURCHASE to see exactly what kind of ruthless company you're looking to.buy from.
I had 3 non-authorized charge's for numerous items. Once I received a email about the order, I sent multiple emails, to NOT SHIP any items for any order under my name. They sent e-mails saying sorry but they have already been shipped. However, I had the tracking number and the shipping carriers information. The order didn't even leave whatever location they are purchasing from, and additionally I spoke directly with the shipping carrier and explained the charges and told them to also NOT ship anything. It's going to be returned to sender. I am currently on home hospice on a feeding tube and in no place to deal with everything they could have easily stopped. I even explained this to them. This company has zero care for anyone and all about forcing sales by clearly any means necessary. So now I have to use energy I do not have and forward all the emails to my bank to dispute this charge, when they could have simply just stopped the order when I sent the first emails. They 100% lied right to me on various occasions. Crooks, and they should be shut down immediately! Who does this to someone that is in hospice and creates all this work for me, and TAKE'S my money that I need desperately for my continous medical bills!?!? What a disgrace.”
“I ordered from Element Vape September ,beginning of the month. Two days later it seems..I get a second email stating my shipment will not be shipped and in fact was canceled due to out of Stock product. OK ,no big deal. I get an email saying they are giving me a refund. Sweet!! I have sent several email inquiring about my fund sincethen??? It is now Oct 1st..Still no refund.
Obviously ~Will not be ordering again...Ps.can i have my refund please 🙄.”
“Always on point. If unavailable during packing they upgrade it for you at no cost. Ordered 2 ml pods. They sent me 3 ml pods. They just upgraded shipping. I ordered 3 days ago. It's out for delivery now. Not to mention cheaper than everyone else!”
“If I could give them minus 1 stars I would. In Element vapes defense they did ship the items. but what good is shipping something when you use a half-ass shipping company? BTS is the shipping co. and to be clear Element Vape and BTS shipping customer service are 100% useless to the point where I just say if they need the money that bad they can have it. I will NEVER EVER deal with either company again”
“Order Has Taken 3 Weeks In Shipping & Yet To Arrive, Tracking Is Absolutely Terrible, Package Was Claimed Shipped But No Tracking Was Updated Or Offered For A Week, Was Marked Delivered & Delivery Attempted When No One Ever Came To My Door Step, Will Not Be Ordering Again, They Will Not Dispute Refunds On Lost Or Stolen Packages Immediately Even When It's Their Own Shipping's Doing, Charged For "Adult Signature" When Delivery Driver Ended Up Forging Signature & Never Even Showing Up”
“Great products, great customer service, and great very fast delivery!I'm only writing this because I mean every word! They are consistently GREAT! Ck. out Element vape for anything and everything "VAPE"!”
“They continually charge for " adult signature ". Today we didn't recieve our order and found the delivery driver forged a signature. I'll be filing a claim against both companies.”
