Their shipping service One Live/ X Delivery is trash! There is no way to contact the delivery company if you miss your package. Element vape also claims they cannot contact their own shipping company! Many of their customers complain about it but yet they still use it to save money on their end. It's been 10 days and my package hasn't been delivered and I live 15 miles from their shipping point. No phone number for Element Vape either! Their email response is an automated message just saying to fill out a form if you don't receive your package within 30 Days! Worst company ever!