Element Vape has always taken care of me when I had issues with products in the past. It's only happened 2, maybe 3 times in 2 years, so not often. This last time I was sent a defective draw fired vape. One of the spring loaded battery terminals lost its springiness. I contacted Element Vape and they asked me to submit an RMA request. I went to order a new one and was disappointed when I saw I would have to pay for shipping again. The vape was $18 and the shipping was coming out to $14. So I was going to pay nearly double the price of the vape because I received a defective product. I expressed my displeasure with Element Vape and we came to a mutually acceptable resolution. They credited my account for part of the shipping cost and I was happy to pay the rest. I am extremely pleased with the outcome and the way I was treated by their customer service team. Don't hesitate to purchase from Element Vape. And if you have an issue, reach out to them and explain why you're not happy. They will do everything they can to make it right. That was my experience.