Been a customer for 1-2 years and with little issue, only issue was I ordered a disposable vape and they ran out of the flavor I selected, I asked to have the flavor changed so I didn't have to refund it and it was quickly resolved. Prices are good, ejuice and coils are fairly priced and mods are cheaper than buying at a vape shop. shipping can be costly but if you buy in bulk the cost isn't much of an issue. My biggest fav of element vape is their variety in everything, whatever you are looking for they got it I would highly recommend element vape for all your vaping needs.