I've been a customer for a couple of years now and every time I've contacted them...be it questions, issues with how to use something, returns, errors, whatever...EVERY TIME they have been quick, kind, and courteous. They stick with me until the issue is resolved (this last time was just ME not installing a coil correctly)🤦🏻‍♀️ . They kindly and patiently held my hand until I figured it out. Element Vape has always gone above and beyond to hear me out and resolve any issues I've had. I recommend them to anyone looking for a wide variety of affordable vaping supplies backed by great customer service. Thanks guys!