I ordered a mod (SMOK Novo 2) and a bunch of pods to go with it about a while back, hoping to use them to quit smoking. Unfortunately I never quit smoking, and the mod/pods just sat around for months and months, and didn’t got used. A couple of weeks ago, I decided to finally stop smoking and used the mod that was sent to me. I then noticed the pods didn’t fit the mod, and found out I received the wrong mod (SMOK NORD). Even though Element Vape could have technically stuck to their 48 hour return policy and done nothing, they didn’t. They did the right thing, and replaced the wrong mod I received. In a day and age where customer service is a forgotten art, Element Vape valued me as a customer and corrected their mistake. I applaud Element Vape, and will always buy my vape stuff with them from now on!