Very poor service. No clear communication or assistance with trying to get this order delivered. The carrier they chose is very poor (being nice) and although their stated hours of service are from 8am-8pm they never work after 4pm. After the first attempt I made arrangements to be home to receive it and they never attempted delivery that day. They came the next day when I wasn't aware and couldn't be there. There were no tracking updates to go off of either and trying to reach them or element vape for assistance was a complete waste of time. Element will not allow to choose a shipping carrier option (even to pay more for a better service) 2 weeks later having to start over and place the order with a different (more reputable) company. Do yourself a favor