Zero stars if possible. TLDR: awful company with no Customer Service. Their management needs to go and your online webshop should be shut down and or changed to local pick up ONLY. Ordered Feb 03 2022 It is now March 26 2022. Emailed EV March 7th and was told I'm SOL and need to email the shipping company and or file a claim... I email DeliverOL and they don't get back to me till 16th telling me to just use the link from Element Vape to track my package... It hasn't moved since it shipped... So decide to file a claim with Route and guess what? They reject my claim because its out of the 30day window... Great, I hope you enjoy your shop running into the ground.