Looking over the reviews, I wonder what changed at Element Vape 7 months ago. I was a loyal customer over the last 3 years, buying thousands of dollars worth of vape gear, with never a problem. Until my last 2 orders, both placed after the beginning of 2022 - the same complaint as the other reviews below. Fly-by-night, unknown shippers, lack of customer service from EV. Element Vape is able to ship via USPS because I had 2 orders shipped that way in 2022 and both arrived within a week, and I was able to get accurate and timely tracking info. Unless things change, Element Vape will be losing a loyal customer.