Vape Pens are NOT WORKING PROPERLY! This is the email message I sent them, one day after receiving (3) vape pens I ordered... After properly charging them, they only last for a short duration of about 30 puffs and quickly stop working... All (3) have the same issue. A 900mAh battery should last much longer. I am using NEW 510 thread chargers that turn green when fully charged and I remove them from the charger immediately. I am using genuine Aspire K-2 vaporizers with 1.6 Ohm BVC coils. I have the twist voltage control set between 3.8V and 4.3V I would like to return these for a refund. This was their response: We are sorry to hear about this issue. At this time, we will do our best to offer you a viable solution to resolve this problem. Please provide your order number and a video recording of the issue you are facing with the product at hand. Regarding the video you are to provide, please be sure to depict the present issue clearly. Once you've uploaded the file(s), please respond directly to this email thread with the simple phrase "FILE UPLOADED" Proceed to the link below to our File Upload Portal to upload the requested video: CLICK HERE TO UPLOAD FILE Please note that a video is required at this time to verify the defective issue so that we may pre-approve your return. We look forward to your response. Thank you for your cooperation. This was my reply to their response: Did you even bother to read my detailed description of the problem in my message? I received this stuff only yesterday... You sent me a canned response! Requiring me to send a video is ridiculous! I've been vaping for 20+ years, I'm 67 years old, I know when a product is defective. Call me and I'll be glad to describe it again to you in person. This is their last reply to me: Unfortunately, we currently do not offer phone support at this time as we handle all customer inquiries via email. Please note that in regards to our returns policies and guidelines, we require a video of the issue you are facing with your product to verify the described defective issue to pre-approve your return.