I've ordered many times from Element Vape now, only this last time have I ever had any issues. Even so that I had an issue, Element Vape was very fast to fix the issue; and to leave me a very satisfied customer. I always use Element Vape to order my vape products as they have become my trusted vendor. Almost all of the low reviews about Element Vape are entirely inaccurate in affect of the company; these are complaints about problems consumers have had after it is out of their hands. Element Vape is great and it is not their fault for state/federal imposed regulations and guidelines!