Shipped everything but one sale/discounted item that was essentially worth 10 dollars out of a 300 dollar order. When I emailed customer service and explained situation, they requested that I gather items with invoice and take a picture of them, send it to them, and fill out some kind of affidavit. I explained this was their fault, not mine, and I wouldn’t do their work for them. How does that prove anything anyway? Anyone could simply omit the item from the photo and say they didn’t receive it, so the policy is flawed there as well. I also told them I’m not the one who needs to supply burden of proof; they messed up my order, but I have to jump through hoops to make my own order right? Lunacy. Anyway, they basically told me I was obligated to proceed that way if I wanted a refund or re-shipment. Bad way to do business; repeat customer who spends over 300 bucks and won’t ever return due to their self-serving, inconvenient, and frankly, customer-robbing policies. It makes no sense. I told them I was over it and they could keep my 10 bucks and their tank, enjoy. Element Vape makes a mistake, makes customer pay for it/calls you dishonest, when I’m the one short an item and ten bucks. They are firm on that policy too. I told them if they didn’t rectify the situation I would cease being a customer. Rather then provide a good customer service experience and fix “their” mistake, they are happier with shorting me and not keeping a repeat customer. Unbelievable.