The company's Zendesk help is not helpful and do not attempt to understand the issue. They also take 48 hours or longer to respond. Their "bettertrucks" shipping is a complete disaster. The company claims that they have "attempted delivery" three times. This is not true. I have video camera that that proves that no attempt was ever made. After trying to contact the bettertrucks via phone, I was put on extensive holds only to be disconnected each time. Currently, the poducts are being shipped back to Elemental Vapes as it is their policy to send back after three attempts.