I had an extremely frustrating experience with Sway (formerly Returnmates) which is the logistics company Element uses. Their customer service and delivery process are shockingly poor. I had a package that required an adult signature upon delivery, but the drivers never even attempted to deliver it. Twice now, they’ve claimed they couldn’t deliver because of a "gate code" issue. The problem? I don’t live behind a gate—I live in a house on a public street. When I contacted their customer service team (via the text message they initially sent me), they were incredibly unhelpful. Despite replying directly to their text, they claimed they “couldn’t find my delivery.” After arguing back and forth for a while, they finally located the delivery but rescheduled it—for midnight! Keep in mind, the package requires a signature, so delivering at that time is completely impractical. This entire ordeal has been so aggravating that it has completely soured my view of Element Vape. To resolve this issue, I am requesting the return of my shipping fees and reimbursement for the costs of repurchasing the product from another vendor. An apology from sway for this terrible experience would also be appreciated. This level of service is unacceptable, and I strongly discourage any business or consumer from using Element Vape.