As of 3/3/2025 still have not received my order. I have been ordering from Element vape for over 3 years now and they have great selections and pricing. I have spent close to $1,000.00 in that time frame. This last order I made was 1/25/2025. I spent an extra $8.00 dollars for quicker shipping and an additional $4.95 for route shipping protection. With this on my order information "Ground Shipping - Parcel W (5-14 Business Days) - Parcel" Subtotal : . $197.82 Discount : . -$0 Reward Point(s) : . -$4.32 Shipping & Handling : . $8.00 Sales Tax: . $20.75 Delivery Fee: . $0.00 Adult Signature Service (Required under PACT Act): . $7.00 Route Shipping Protection . $4.95 Grand Total: . $234.20 I contacted them on 2/11/2025 and this is the response I got: D-Element Vape Team-L (Element Vape) Feb 11, 2025, 1:36 PM PST Hi William, Thanks for contacting us about your package. Unfortunately, shipping fees are non-refundable through Element Vape as stated on our Shipping and Handling Policy. https://www.elementvape.com/shipping-and-handling Additionally, all transti times are estimates and not guaranteed. I can confirm that your order has already been processed and shipped. To clarify, your package is currently moving via a freight service: 1. Packages will first be in transit on a commercial LTL Truck across the country to a regional carrier near you. Your package may hop through multiple sorting facilities prior to arriving at the Final Mile Carrier, tracking updates may not be provided for each stop. 2. Once received at the facility, an update will be provided and your package will be sorted onto a final delivery route. As new regulations have complicated the shipment of vapor products, some packages must be shipped through our network of Local Regional Carriers. Due to the increased complexity of shipping, customers in the Midwest or Eastern half of the U.S. may see longer transit times (6 - 20 business days). More information can be found on our Help Center Articles below: • MY TRACKING INFORMATION HASN'T BEEN UPDATED IN SOME TIME, IS MY ORDER LOST? • FULFILLMENT AND TRANSIT TIMES • WHAT DOES MY TRACKING STATUS MEAN? In the meantime we can only advise that you allow some more time for your package to make its way through this delivery network. A tracking update should be provided once your package has been received and processed at the Final Mile Carrier’s facility closer to your location. We appreciate your patience as we work to continue offering services to customers nationwide. Their tracking site shows this: Carrier Message Comment: EXCEPTION: February 23 2025 | 6:35 AM Carrier Possession February 13 2025 | 3:42 AM In Transit To Final Mile Carrier Comment: Louisville, KY February 04 2025 | 11:19 AM In Transit To Final Mile Carrier Comment: LOUISVILLE, KY February 04 2025 | 4:44 AM Arrived At Carrier February 04 2025 | 4:00 AM In Transit To Final Mile Carrier Comment: INDEPENDENCE, KY February 03 2025 | 10:47 PM In Transit To Final Mile Carrier February 03 2025 | 5:40 PM In Transit To Final Mile Carrier Comment: ELKHART, IN February 03 2025 | 5:40 AM In Transit To Final Mile Carrier Comment: MONTROSE, IA February 02 2025 | 5:21 PM In Transit To Final Mile Carrier Comment: ARGONIA, KS February 02 2025 | 4:56 AM In Transit To Final Mile Carrier Comment: BELEN, NM February 01 2025 | 4:45 PM In Transit To Final Mile Carrier Comment: WILLIAMS, AZ February 01 2025 | 4:41 AM In Transit To Final Mile Carrier Comment: SAN BERNARDINO, CA January 31 2025 | 4:12 PM In Transit To Final Mile Carrier Comment: ARCADIA, CA January 31 2025 | 4:00 AM In Transit To Final Mile Carrier January 30 2025 | 6:30 PM Picked Up By Carrier Comment: In transit to final mile January 30 2025 | 3:18 PM Shipped to carrier January 29 2025 | 5:02 PM Order Info Received January 27 2025 | 9:56 AM Carrier Possession January 27 2025 | 3:56 AM